The subsequent terms and conditions are solely applicable to individuals falling within the Consumer Protection Act’s definition of a “Consumer.”

INTRODUCTION
Edge Lighting Solutions (Pty) Ltd is a business in the lighting retail industry that supplies lighting and electrical products. The website EDGE LIGHTING (referred to as the “website”) is owned and operated by Edge Lighting Solutions (Pty) Ltd, based in South Africa with registration number 2022/538441/07. The website is governed by the laws of South Africa and Edge Lighting Solutions (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court processes, notice or other documents or whatsoever nature Unit 12 La Belle Park, Cnr La Belle & willow Roads, Stikland. The Company encompasses representatives, subsidiaries, affiliates, related parties, officers, directors, employees, agents, independent contractors, advertisers, partners, and co-branders. In its operation of the website, www.edgelighting.co.za offers products for sale both independently and on behalf of third-party sellers. When placing an order with EDGE LIGHTING, the products may be provided by us or by a third-party seller. The legal relationship of ‘buyer’ and ‘seller’ will be between you and the respective supplier. If the products are supplied by a third party, they have consented to be bound by these terms and conditions of sale. Any reference to ‘we’, ‘our’, or ‘us’ applies to that supplier. In any circumstance, these Terms and Conditions oversee the supply of any product ordered by you on the website. By placing an order for a product, you consent to be legally bound by these Terms and Conditions. Edge Lighting Solutions (Pty) Ltd takes full responsibility for all aspects relating to the transaction including sale of goods or services sold on this website, customer service, dispute resolution and delivery of goods.

Interpretation
“Account” refers to the account necessary to submit an order. “Acknowledgment” denotes our confirmation of your order, typically dispatched via email. “Business Day” pertains to any day other than a Saturday, Sunday, or public holiday in South Africa. “Customer” signifies an individual who places an order on the site. “Delivery Form” encompasses anything requiring your signature to confirm receipt of goods, such as a Tax Invoice, Delivery Note, or Waybill. “Order” denotes the order submitted by you on the website to purchase a product. “Product(s)” refers to the supplier’s products to be sold to customers via the website in compliance with this agreement. “You” signifies the customer placing an order on the site. “We” represents EDGE LIGHTING (Edge Lighting Solutions Pty Ltd). “Website” and/or “Site” pertain to www.edgelighting.co.za and directly linked pages thereto.

GENERAL
These Terms and Conditions commence from the date of publication on the Site and remain in effect indefinitely, subject to amendments by EDGE LIGHTING from time to time, for as long as the Site exists and remains operational. EDGE LIGHTING reserves the right to terminate these Terms and Conditions and/or shut down the Site at any time, subject to processing any orders already placed and accepted by EDGE LIGHTING. For future reference, it is advisable to print and retain a copy of these Terms and Conditions, your Order, the Acknowledgment, and the Confirmation of Order. Failure or delay by us or you in exercising any right under these Terms and Conditions or a Contract shall not constitute a waiver of such right or affect any other or subsequent event. Nor shall it impair any rights or remedies, or modify or diminish our or your rights under these Terms and Conditions or the Contract. If any clause in these Terms and Conditions or a Contract is declared invalid or unenforceable by any court of competent jurisdiction, such invalidity or unenforceability shall not affect any other clause or part thereof, all of which shall remain in full force and effect. These Terms and Conditions or a Contract shall continue in effect without the unenforceable term. You are prohibited from assigning, transferring, novating, charging, subcontracting, creating any trust over, or dealing in any other manner with these Terms and Conditions or a Contract, or any of your rights or obligations under these Terms and Conditions or a Contract. Nothing in these Terms and Conditions or a Contract shall create or imply the existence of a partnership, agency, or employer-employee relationship between you and us. No person who is not a party to these Terms and Conditions or a Contract shall acquire any rights under it or be entitled to benefit from any of its terms, even if that person has relied on any such term or has indicated assent to any such term. A complete record of every sale and related transaction between you and EDGE LIGHTING shall be maintained on the Site for a period of 6 months following the date of such sale or related transaction. You shall only be able to view and print such a record during such a period, after which you shall be responsible for retaining your own record of the relevant sale or related transaction. All copyright subsisting on the Website, including these Terms and Conditions, vests in EDGE LIGHTING, and all rights not expressly granted are reserved. When visiting the Site or sending emails to EDGE LIGHTING, you consent to receiving communications from EDGE LIGHTING electronically. You agree that all agreements, notices, disclosures, and other communications sent by EDGE LIGHTING satisfy any legal requirements, including the requirement that such communications should be in “writing.” These terms are subject to the provisions of the Electronic Communications and Transactions Act no. 25 of 2002 (the Act”), and any terms conflicting with any compulsory provisions of the Act will be deemed modified to comply with such provisions of the Act. We reserve the right to refuse service to anyone for justifiable reasons at any time. You acknowledge that your content (excluding credit card information) may be transferred unencrypted and may undergo (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission from us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is inaccurate, incomplete, or not current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk, unless inaccuracies were or reasonably should have been within EDGE LIGHTING’s reasonable control. This site may contain certain historical information, provided for reference only. We reserve the right to modify the contents of this site at any time, but we are not obligated to update any information on our site unless necessary. You agree that it is your responsibility to monitor changes to our site. ** Actual colours may vary from your viewing screen. Products & prices subject to change without notice, excluding those products subject to existing transactions.

MODIFICATIONS TO THE SERVICE, PRODUCTS AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Product or Service (or any part or content thereof) without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service if reasonable under the circumstances.

PRODUCTS OR SERVICES (IF APPLICABLE)

CHANGE OF MIND
Unwanted products may be returned under the following conditions: Unused, uninstalled, undamaged, with all original stickers and labels attached; In original packaging, undamaged and in its original condition with all seals intact (if applicable); Use only CLEAR TAPE for box closure, no masking, brown, or courier adhesive tape allowed; No missing accessories, parts, or installation manuals; Reason for return is “Change of Mind” and the return is initiated within 7 days from delivery date.

Please note: We reserve the right to decline the return of damaged or used goods, accessories, or missing packaging; We reserve the right to charge a reasonable fee for collection; Edge Lighting reserves the right to request images of any damaged goods or packaging; Any product returned not in accordance with these requirements will be returned to you at your expense.

CANCELLATIONS
Orders may be cancelled under the following conditions: The order has not been dispatched; Cancellation is requested within 24 hours of order placement; Cancellation is requested in writing, via email, or by phoning customer service. We reserve the right to charge a reasonable fee for administration and/or cancelation.

Please note: If the order has already been dispatched, it cannot be cancelled but can be returned once received (see Returns section); Edge Lighting reserves the right to charge a reasonable fee for administration; Edge Lighting reserves the right to apply restocking fees.

RETURNS
Defective or damaged products may be returned under the following conditions: A Return Merchandise Authorization (RMA) number has been obtained from Edge Lighting; Use only CLEAR TAPE for box closure, no masking, brown, or courier adhesive tape allowed; All accessories, parts, or installation manuals are included with the return; The reason for return is “Defective” or “Damaged,” and the return is initiated within 7 days from delivery date.

Please note: We reserve the right to decline the return of damaged or used goods, accessories, or missing packaging; We reserve the right to charge a reasonable fee for collection; Edge Lighting reserves the right to request images of any damaged goods or packaging; Any product returned not in accordance with these requirements will be returned to you at your expense.

RETURN PROCESS To return an item, you must first request a Return Merchandise Authorization (RMA) number. Please contact our customer service team to initiate the process. You will be requested to provide the following to us: a) the relevant invoice number and date of issue; b) description of goods, quantity and value; and c) the reason for the request to return. You may return the product to us within a period of 10 (ten) business days after delivery or collection of the products and will be entitled to a full refund, provided that the products are found not to be: a) of the type and quality reasonably contemplated as ordered, b) reasonably suitable for the purpose for which it is intended, c) of good quality and in good working order and free of defects; and d) useable and durable for a reasonable period of time having regard to the use for which it was intended. Where Products are returned for reasons provided above, we will refund or replace the Product if it is in their original condition and repackaged in their original packaging. It shall be at our discretion to impose a reasonable charge for any consumption or depletion of the Product, unless that consumption or depletion is limited to a reasonable quantity necessary to determine whether the Product were acceptable. The Product may not be returned of which have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, combined with or embedded with other goods or property.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over R1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

PRIVACY AND SECURITY

Personal Information
We respect your privacy and are committed to protecting your personal information. Our privacy policy governs our handling of personal information and explains how we collect, use, disclose, and protect your personal information. Edge Lighting Solutions (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Protection of Personal Information ACT4 of 2013 (POPIA). Our privacy policy is available on our website. To view Payfast’s Privacy Policy, please go to https://payfast.io/privacy-policy

Security
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. Customer details will be stored separately from card details which are entered by the client on Payfast’s secure site. Users may go to www.paygate.co.za to view Payfast’s security certificate and security policy.

PAYMENT TERMS

Payment Methods
We accept Visa and MasterCard credit cards for payments of Products advertised on our website. We also accept bank transfers into our bank account, the details of which will be provided on request. Payment methods are subject to review and may change at any time. All orders must be paid for in full before they are dispatched.

Payment Security
All payments processed on our website are secured using industry-standard encryption and authentication technologies. Our payment service provider is PayFast, a Level 1 PCI-DSS certified provider.

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African rand (ZAR)

Invoicing
A Tax Invoice will be issued for all orders upon dispatch of goods. Your Tax Invoice will be sent to you electronically and will be available for download from your Account.

Payment Failure
In the event that payment for an order fails for any reason, we reserve the right to cancel the order.

Delivery Information
Delivery of the products will be made to the address you specify when placing your order. You are responsible for ensuring that your delivery address and contact details are correct. We are not responsible for any loss or damage to products that are delivered to an incorrect address provided by you. We will endeavour to deliver the products within the estimated delivery time provided to you. However, delivery times may vary depending on your location and other factors beyond our control.

Delivery policy
Subject to availability and receipt of payment, requests will processed within 48 hours and delivery confirmed by way of an email, with a booking and waybill number.

Delivery Charges
Delivery charges will be calculated and displayed during the checkout process. The delivery charges will depend on the delivery address specified by you and the size and weight of the products in your order.

Delivery Methods
Delivery will be made using a reputable courier service. We reserve the right to use an alternative delivery method if necessary.

Delivery Restrictions
We do not deliver to PO Box addresses.

Delivery Tracking
You will receive a Delivery Confirmation email once your order has been dispatched. This email will include a tracking number that you can use to track the delivery of your order online.

Delivery Acceptance
You or someone authorized by you must be available to accept delivery of the products at the delivery address specified by you. If no one is available to accept delivery, the courier will leave a calling card with instructions on how to collect your order from the nearest depot or arrange re-delivery. You are responsible for any additional delivery charges incurred as a result of your failure to accept delivery of the products.

Delivery Failure
If delivery of the products is delayed or prevented for any reason beyond our control, we will notify you as soon as possible and take steps to minimize the delay or prevent further delay.

Delivery Damage
If the products are damaged during delivery, please contact us immediately to arrange a replacement or refund. You may be required to provide photographic evidence of the damage before a replacement or refund can be issued.

Delivery Dispute
If you believe that the products have not been delivered or have been delivered incorrectly, please contact us as soon as possible to resolve the issue.

Delivery Returns
If you wish to return the products for any reason, please refer to our Returns Policy.

Delivery Complaints
If you have any complaints about the delivery of the products, please contact us as soon as possible to resolve the issue.

RISK AND TITLE
Risk in the products will pass to you upon delivery of the products to the delivery address specified by you. Title in the products will pass to you upon receipt of payment in full for the products.

WARRANTY
All products come with a manufacturer’s warranty. Please refer to the warranty provided with the products for details of the warranty coverage and how to make a warranty claim.

LIABILITY
To the maximum extent permitted by law, we exclude all liability for any loss or damage of any kind, including indirect, incidental, special, punitive, or consequential damages, arising out of or in connection with the products, the website, or these Terms and Conditions. Our liability to you in connection with the products, the website, or these Terms and Conditions is limited to the amount paid by you for the products. Nothing in these Terms and Conditions excludes, restricts, or modifies any condition, warranty, right, or liability implied by law which cannot be excluded, restricted, or modified, in terms of the relevant legislation.

FORCE MAJEURE
We will not be liable for any delay or failure to perform our obligations under these Terms and Conditions if such delay or failure is caused by a force majeure event. A force majeure event includes any act, event, non-happening, omission, or accident beyond our reasonable control and includes, without limitation, strikes, lock-outs or other industrial disputes (whether involving our workforce or any other party), civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport, impossibility of the use of public or private telecommunications networks, the acts, decrees, legislation, regulations or restrictions of any government, and pandemic or other public health emergency.

GENERAL
These Terms and Conditions, together with our Privacy Policy and any other documents referred to in these Terms and Conditions, constitute the entire agreement between you and us in relation to your use of the website and the purchase of products. We may revise these Terms and Conditions from time to time by updating this page, without notice. The revised Terms and Conditions will take effect when they are posted on the website. If any provision of these Terms and Conditions is held to be invalid, illegal or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect. Our failure to enforce any provision of these Terms and Conditions will not be deemed a waiver of that provision. These Terms and Conditions are governed by the laws of South Africa. You agree to submit to the exclusive jurisdiction of the courts of South Africa in relation to any dispute arising under or in connection with these Terms and Conditions.

CONTACT US
If you have any questions about these Terms and Conditions, please contact us:
By email: info@edgelighting.com
Our physical address is Unit 12 La Belle Park, Cnr La Belle & willow Roads, Stikland.
Telephone: 021 949 2520.