SHIPPING

(The following terms and conditions apply solely to those within the Consumer Protection Act’s definition of a “Consumer.”)

We dispatch from various suppliers across South Africa. If you order multiple items from our website, you may receive multiple deliveries shipped by different carriers as items may originate from different warehouse locations.

While delivery times are provided in good faith and EDGE LIGHTING SOLUTIONS (Pty) Ltd will make every effort to adhere to them, we cannot accept responsibility for any loss or damage incurred by the Customer due to delays beyond EDGE LIGHTING’s control. Such circumstances may include, but are not limited to:

(i) Delays in the supply of goods/services by EDGE LIGHTING not directly or indirectly attributable to us; and/or

(ii) Delays by EDGE LIGHTING due to outstanding balance of the purchase price.

For items in stock, we aim to deliver regular parcels to central areas in South Africa within Standard Door-to-Door Courier 2-10 business days or Economy Door-to-Door Courier 7-14 business days. Outlying areas within South Africa should expect delivery within 5-12 business days, while special freight items may take 15-21 business days from the date of payment receipt.

Once your order has been dispatched from the warehouse, you’ll receive a delivery notification email from info@edgelighting.co.za. Please ensure to check your spam folder, as emails may sometimes land there.

The offering on this website is available ot South African clients only.    For international orders, please reach out to us at info@edgelighting.co.za

• Please note that some items may be out of stock at the time of purchase. In such cases, EDGE LIGHTING will contact you to recommend a similar available item or process a credit to your account or refund payment. Refund payments may take up to 10 business days.

RETURNS

You are welcome to return or exchange your order within 7 calendar days from the date of delivery, provided it remains in its original packaging and condition. Only use CLEAR TAPE when sealing the boxes; masking, brown, or courier adhesive tape will not be accepted.

If your product is damaged upon delivery, please notify us and send images as proof within 48 hours of delivery to info@edgelighting.co.za so we can address the issue promptly.

To initiate a return, you’ll need to complete a returns form and submit images of the damage within 7 days of delivery to info@edgelighting.co.za for further assessment. You will be requested to provide the following to us: a) the relevant invoice number and date of issue; b) description of goods, quantity and value; and c) the reason for the request to return. You may return the product to us within a period of 10 (ten) business days after delivery or collection of the products and will be entitled to a full refund, provided that the products are found not to be: a) of the type and quality reasonably contemplated as ordered, b) reasonably suitable for the purpose for which it is intended, c) of good quality and in good working order and free of defects; and d) useable and durable for a reasonable period of time having regard to the use for which it was intended. Where Products are returned for reasons provided above, we will refund or replace the Product if it is in their original condition and repackaged in their original packaging. It shall be at our discretion to impose a reasonable charge for any consumption or depletion of the Product, unless that consumption or depletion is limited to a reasonable quantity necessary to determine whether the Product were acceptable. The Product may not be returned of which have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, combined with or embedded with other goods or property. 

Once approved by our team, we will guide you through the returns process. EDGE LIGHTING will arrange for repair or replacement, if available. Please refrain from returning items without consulting one of our consultants, as you may incur associated expenses.

Kindly note that all shipping fees are non-refundable, and any fees associated with returns are the customer’s responsibility.

Under the Consumer Protection Act 68 of 2008, if within 6 months of receiving your product:

• You find it defective, faulty, unsuitable for its intended purpose, or not legally or reasonably durable as indicated by info@edgelighting.co.za at the time of purchase; and
• You arrange to return the product to info@edgelighting.co.za for inspection as per the returns procedure below, and it is found to be defective, you are entitled to either:

(a) a full refund, or (b) repair or replacement at EDGE LIGHTING’s expense.

Unfortunately, we do not accept returns of sale/promotional items, used/installed items, light bulbs, custom cut, made-to-order, or bulk orders, or items damaged due to improper installation. Please refer to our full Terms and Conditions for details. Certain items are custom-made and non-refundable, as indicated on the product listing page(s).

We do not accept returns of used/installed items, light bulbs, custom cut, made-to-order, or bulk orders, unless found to be defective upon delivery.

Returns of products damaged due to insufficient packaging will not be accepted. You may not qualify for a refund or exchange and may be charged the return shipping fee for damaged goods.

Upon inspection and validation of your return, we will credit your account with the purchase price within 10 business days. Refunds typically take 5-10 working days to reflect in your account.

Refunds are issued via the same transaction method used in the original purchase. We cannot refund orders to a different card or account.

If the product is not defective, you will not be entitled to repair, replacement, or refund, and you will be responsible for the return and redelivery costs.

Please note that certain conditions, such as normal wear and tear or misuse, will not be considered defects under our warranty.

Exclusions:

• Non-defective products that are “made to order.”
• Products unreturnable for hygiene reasons.
• Products altered, repaired, or modified without authorization.

We do not offer returns for international orders unless the product is found to be defective and the Consumer Protection Act, Act 68 of 2008, is applicable.

If you use a third-party shipping company, please ensure all products are inspected for damages upon delivery by EDGE LIGHTING before further transportation. We cannot be held responsible for damages once the products are in the possession of your courier company. Therefore, please authorize your transport company to inspect packages for damages before further transportation.