We accept returns within 7 days of delivery. Products must be in their original condition and packaging. Items that have been used or installed are not eligible for return. For detailed return instructions, please contact our Customer Service team.

To start a return, please contact our Customer Service team via email. Provide your order number and details about the item you wish to return. We will guide you through the process and provide a return authorization if applicable.

Yes, certain items such as lamps, custom or special-order products, clearance items, and products marked as non-returnable at the time of purchase cannot be returned. Please check the product description or contact customer service for clarification.

Return shipping costs are typically the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or damaged item). We will provide instructions on how to return your item and any applicable prepaid return labels if eligible.

Refunds are processed once we receive and inspect the returned item. Please allow up to 5 – 10 business days from receipt of the return for processing. Refunds will be issued to the original payment method used at the time of purchase.

We currently do not offer direct online exchanges. If you need a different item, please return the original product and place a new order for the replacement. However you are welcome to come instore and we will offer an exchange.

If you receive a damaged or defective product, please contact our Customer Service team immediately. We will arrange for a replacement or issue a full refund, including return shipping costs if applicable.

Yes, please retain the original packaging and all accompanying materials. Products must be returned in their original condition and packaging to qualify for a refund.

After initiating a return, you will receive instructions and, if applicable, a tracking number for the return shipment. Use this number to track your return and ensure it reaches our warehouse.

Yes, most of our products come with a manufacturer’s warranty. Warranty details vary by manufacturer and product. Please refer to the product page or contact customer service for specific warranty information.

Currently, we do not offer installation services. However, we can recommend professional electricians or provide guidance on installation if needed.

Only one discount code can be applied per order. If you have multiple codes, please choose the one that offers the greatest savings or contact our Customer Service team for assistance.

We do not offer price adjustments or refunds for items that drop in price after purchase. We recommend checking prices and promotions before completing your purchase.

Yes, we offer special pricing for contractors and businesses. Please contact our sales team with details about your business or project to discuss bulk pricing or special terms.